Agile and meaningful retail made possible
Be at the forefront of retail innovation by easily connecting and unifying rich, customer-centric retail experiences with intelligent, adaptive business solutions. Create more brand advocates and increase conversion by engaging customers and guiding them on journeys they’ll love.
Evaluation
Deliver more relevant, differentiated customer engagements at the point of consideration with detailed audience intelligence.
- Insights to predict customer intent
- Real-time, AI-orchestrated journeys
- Intelligent search and discovery
- Content-driven commerce
Purchase
Allow customers to purchase whenever, wherever, and on whatever channel with seamlessly connected purchasing options.
- Connected business-to-consumer and business-to-business e-commerce
- Omnichannel commerce experiences
- Retail store management
- Pricing and promotions
- Call centre sales
Post purchase
Gain customers for life with intuitive and responsive tools to exceed every expectation.
- 360-degree view of customers for connected experiences
- Loyalty and retention programmes
- Seamless cross-channel product returns
- Intuitive customer service
- Real-time order tracking
Merchandising
Build a single source of truth for your business to plan and deliver value with real-time insights and a connected infrastructure.
- Real-time stock visibility
- Product information management
- Stock allocation and replenishment
- Categorisation, assortment planning, and catalogue support
Retail operations
Empower employees, remove redundancy, and bring relevant insights to your team when it matters.
- Retail store operations
- Robust omnichannel sales and performance analytics
- Finance and payment management
- Account protection, plus fraud and loss prevention
- Computer vision to optimise your space with analytics, and alerts
Fulfillment
Give customers more choices while driving down affiliated costs around product fulfillment.
- Contactless shopping capabilities
- Buy online, pickup or return in store
- Intelligent order management
- Advanced warehouse management