Upgrade Your Support Team
Odoo Helpdesk is the ticketing platform designed to empower your team, enabling them to provide top-notch customer support. Say goodbye to complications and embrace a new era of seamless, efficient, and customer-focused service with Odoo.
Track, Prioritize, and Resolve Customer Tickets
Organize your tickets effortlessly with the intuitive Kanban view. Instantly overview your team's workload and monitor ticket status based on your customized SLA rules.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are.
Email
New incoming emails create tickets automatically.
Website Form
Qualify your customers queries with a customizable website form.
Live Chat
Use the Live Chat plugin on your website to instantly engage visitors.
Optimized for Productivity
Leverage SLAs, automation, templates, and canned responses with Odoo.
- Create custom SLA rules and let Odoo handle actions automatically.
- Automate emails or actions at various stages of ticket resolution.
- Define dynamic email templates for common responses.
- Escalate tickets to your manager with a single click.
- Invite experts to join live discussions.
- Use canned responses in live chat for instant answers.
Sell Support Contracts with Ease
Simplify selling, renewing, and upselling support contracts. Automatically provide helpdesk services to your customers and track time on each contract with the timesheet app. Upsell effortlessly with time-limited contracts and create alerts for your sales or helpdesk team based on customer status.
Provide Smarter Self-Service
Leverage a built-in customer knowledge base. Enhance your self-service platform by linking FAQs, training videos, and presentations directly to tickets. Foster a community around your product with the forum.
Empower Customers to Close Their Tickets
Grant autonomy and boost productivity. Minimize errors, prevent misunderstandings, and free up your Helpdesk Teams to focus on what truly needs their attention.
